Virgo Crystal - Frequently Asked Questions.
Question 1: What Is The
Difference Between The Virgo Crystal Water System And Traditional
Traditional water softening systems utilize salt to soften hard-water.
These systems protect pipes, plumbing fixtures and appliances from the
effects of hard-water but they do nothing to improve water taste, smell
or turbidity. These systems also produce a large amount of brine water
waste that cannot be reused in any manner. As a matter of fact, softened
water from a salt-based water softener is not recommended for drinking
or for watering houseplants, lawns or gardens due to its sodium content.
The Virgo Crystal Whole House Water Conditioning System delivers
significant whole home water filtration with a non-chemical alternative
to water softening and conditioning in one maintenance-free appliance.
It is a great alternative to traditional water softeners in
municipalities that are no longer allowing them.
The Virgo Crystal Water System has advantages over traditional water
softening systems that include:
An improved water taste and odor due to a significant
reduction in chlorine and other volatile contaminants
High quality filtered water delivered throughout the
Improved water clarity
No corrosive salts or brine discharge
All Virgo Crystal Water Systems are eco-friendly and
The Virgo Crystal Water System has no obtrusive brine
tank and can be installed in smaller areas than traditional dual
tank softening systems.
Similar to a traditional water softening system, the
Virgo Crystal Water System:
Effectively removes scale formation and hard water in
pipes and water heaters
Helps to extend the life of fixtures & water using
Allows soap to lather more efficiently
Easily allows water spots to wipe away
Easy one-time installations by a professional plumber
in less than two hours
Question 2: Does the
Virgo Crystal Water System have third-party certifications?
All Virgo Water Systems are built exclusively with media that are
Virgo Granular Activated Carbon is NSF/ANSI Certified
and meets or exceeds all Food Chemical Codex, AWWA, ASTM and USP
Virgo Centaur Activated Carbon is NSF/ANSI Certified
under NSF Standard 42.
Virgo Filter-Ag Plus® media is NSF/ANSI Certified
under NSF Standard 61.
Virgo Garnet #8-12 meets AWWA B100-96 specifications.
It is also classified by Underwriters Laboratories Inc.® in
accordance with Standard ANSI/NSF 61.
Question 3: How Does The
Permanent Magnetic Module Work To Condition The Water?
The Permanent Magnetic Module produces multiple reversing polarity
magnetic fields that physically alter the molecular structure of
positively and negatively charged ions of dissolved calcium and
magnesium in the water. These are the key components of “hard water.”
This causes the dissolved minerals to repel one another, thus not
allowing them to form lime scale when heat change, pressure change,
friction, or turbulence takes place within plumbing systems and water
The Permanent Magnetic Module maintains water purity by providing a
physical treatment process that does not add or remove anything from
water. This cost-effective process is a non-polluting and energy
conserving way to produce water that is safe for human consumption.
Question 4: How Long Will
My Virgo Crystal Last?
Activated carbon has a definite life or capacity in performing its
function. This capacity is somewhere between 400,000 and 800,000 gallons
of water per cubic foot and is dependent upon the overall quality of the
water being filtered.
All Virgo Water Systems are designed to last approximately 10 years
depending on total water usage and local water conditions. Total water
usage is largely dependent upon the number of people living in a home.
On average, each person uses approximately 22,500 gallons of water per
year in their home.
So, under average water use conditions:
1 cubic foot of activated carbon will last a family
of three approximately nine years
1.5 cubic feet of activated carbon will last a family
of four approximately ten years. This is the amount of media in all
Virgo 1” units.
2 cubic feet of activated carbon will last a family
of five approximately eleven years. This is the amount of media in
all Virgo 1 ¼” units.
2.5 cubic feet of activated carbon will last a family
of six approximately eleven years. This is the amount of media in
all Virgo 1 ½” units.
Question 5: How Will I
Know When The Media In My Virgo Crystal Needs To Be Replaced?
The most precise way is to annually test your water to be sure the
impurities you are trying to remove are still being removed. If the
desired concentration of the contaminate in the water is exceeded, then
it’s time to change the carbon. Of course, a more fundamental way is to
simply wait until you begin to notice chlorine or other unwanted odors
in your water and ice.
Question 6: What Happens When the Media
in my Virgo Crystal Is Depleted?
Some companies recommend customers purchase one or more bags of
replacement media and these customers are told this will save them
money, time and effort over the long-run. However, customers who try to
replace their own media will find it extremely inconvenient, may face
potential health risks and will most likely spend more money and too
much personal time on the process. Moreover, if the customer decides to
pay a plumber to handle the complete media replacement process the
overall cost may end up being 2 to 3 times more than the advertised cost
of the replacement media.
It is important to know that properly emptying the tank, cleaning the
tank, disinfecting the tank then pouring and layering the media is a
laborious, time consuming and risky process. In reality, there are
several potential challenges and health risks:
The water and saturated media will likely cause
each unit to weigh over 200 pounds, making it very challenging
for the average person to handle and manipulate when performing
the proper media replacement process
The average person is not likely to have the
proper tools, equipment or skill necessary to properly empty,
clean and disinfect the unit
Expired media may contain concentrations of
certain contaminants unhealthy for human contact
Bacteria or other contaminants may be introduced
into the unit during the refill process
Replacement Media may end up not being poured
and/or layered properly causing the unit to be less effective or
The Permanent Magnetic Module is fragile and can
be damaged during the refill process.
Because of this, we do not use or recommend the
replacement media approach for our Virgo units. Instead, we will provide
our existing customers with a pre-filled and ready-to-install
replacement tank that can quickly and easily replace the old Virgo unit
simply by removing the old tank and replacing it with the new one.
Please contact your local plumber when it is necessary to order a
replacement tank for your Virgo Crystal unit.
Question 7: How Often Do
Virgo Crystal Water Systems Need To Back-Flush?
We recommend every Virgo Water System back-flush once per week. This is
usually frequently enough to keep the media active and your water fresh.
Your Virgo unit will be programmed during installation to automatically
back-flush during the middle of the night and will not require any
action by you to work properly.
Question 8: Is The Water
That Drains From My Virgo Crystal When The System Is Back-Flushing Safe
For My Lawn And Plants?
Yes! Because your Virgo Crystal uses no chemicals or salts to condition
the water, we actually recommend the drain from your Virgo Crystal be
placed in your garden. Virgo Crystal units typically back-flush only 7 –
10 gallons per week.
Question 9: Why Are My
Shower Doors Still Getting Spotty?
There are many reasons why your shower doors may still be spotty even
after installing a Virgo Crystal Water System. These water spots may
actually be result from the soap or shampoo being used and may also be a
result of the shower not being cleaned or disinfected frequently enough.
Virgo treated water contains almost no chlorine. This water is healthier
to drink and to bathe in, but chlorine does help prevent mildew from
developing. Proper ventilation and consistently wiping down the bath tub
and shower enclosure after each use will keep your bathing area free of
water spots and mildew.
To best maintain your bath and shower enclosures, we recommend you:
Use “CLR”, “X-14” or “Lemi Shine” as directed to
remove any existing mineral build-up from your bath tub, shower
walls, shower basin and glass doors.
Use a squeegee or wipe down shower doors and walls
after each use to prevent spots caused by soap scum.
Apply “Turtle Wax” or a good liquid car wax on clear
glass doors, chrome, brass and dark colored shower tile to help
promote water sheeting and discourage soap scum build-up.